Genesis Financial Solutions' customer comments
It's time for me to start getting my credit back together and your company gave me a second chance at that. Thank you!
– T.K.
I am very pleased with not only the representative with whom I spoke to but also with the company itself! I have had a pleasant experience with your company. Thank you!
– S.L.
I absolutely love you guys! Every time I call, you are so willing to help me and to resolve any issue that I have. You have set the "bar" for all credit co's. They could take some serious lessons from you. A very happy customer.
– P.W.
Thank you for working with me and everyone I have dealt with in the past has been very polite and courteous, also willing to help in any situation. Please keep up the good work.
– E.M.
Thank you! I am very pleased with all services and professionalism each rep gives.
– G.V.
I called several times all different dates and every representative that I spoke to was really helpful. They all did a good job.
- T.G.
Customers calling with kudos for Genesis Financial Solutions' Customer Service team members
Our borrower V. said that Carmell was the greatest agent ever and she had to let us know! V. said that Carmell helped her get her Genesis Lending Services account in order and resolve all her issues.
A Genesis Lending Services borrower said that Grace was excellent on the phone and gave her all the information and then some to clearly explain the terms of her loan credit account. She truly appreciates the time she took to go over the account with her today. The borrower stated, “If I were going to rate this call 1-10 I would give Grace a 20!
Ms. S. was extremely happy with Jack’s customer service. She said that Jack explained her account to her in detail, gave her information that she has never been told by other creditors or collectors about how loan accounts work. She now understands her account and how she is billed each month. Thanks to Jack for taking the time to walk through how her credit account works and her payment requirements and options, she will be able to maintain her account from here on out.
Ms. A, a Genesis Lending Services customer, was very impressed with the customer service provided by our one and only Krystalin! She was impressed right from the start, “When Krystalin answered the phone, she was very sweet with just extraordinary customer service skills.” She went on to say that Krystalin was “very, very helpful” and “the best customer service representative I’ve spoken to in a long time!”
Kudos to Diane! Ms. R, the mother of two of our customers, had a lot of great things to say about Diane! She commended her for her help and the time she spent explaining the two separate loans. Ms. R. said “Diane is very knowledgeable and professional and I really appreciate it.”